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Onsite service menu | Tech HelpBack up the registry. On the Start menu, click Run.In the Run dialog box, in the Open text box, type: Regedit. Click OK. In the Registry Editor window, verify that My Computer is selected.On the Registry menu, click Export Registry File. In the Export Registry File dialog box, in the Save in drop-down list, click drive C.In the File name text box, type: Registry.reg. Verify that All below Export range is selected. Click Save. The Export Registry File dialog box closes automatically.
Edit the registry. On the Start menu, click Run. In the Run dialog box, in the Open text box, type: Regedit. Click OK. In the Registry Editor window, click the plus sign (+) next to Hkey local machine. Click the plus sign (+) next to System. Click the plus sign (+) next to CurrentControlSet. Click the plus sign (+) next to Services. Click the Winsock key. On the Edit menu, click Delete. Click Yes to confirm file delete. Click the Winsock2 key. On the Edit menu, click Delete. Click Yes to confirm file delete, and then close the Registry Editor window.
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